We want you to be happy with your fabric. If something is not right, you can exchange it within 7 days of delivery.
What can be exchanged
- Fabric that is unused, unwashed and uncut.
- In its original packaging, with all tags attached.
- Within 7 days of the day it was delivered.
Fabric that has been cut, stitched, washed or used cannot be exchanged, so please check your order before taking it to your tailor.
Wrong, faulty or damaged items
If we sent you the wrong item, or the fabric has a fault or was damaged in delivery, contact us within 7 days of delivery with your order number and a few clear photos. We will send you the correct or a replacement item at no cost to you.
How to exchange
- Message us on WhatsApp or email info@binkhalidfabric.com with your order number and what you would like to exchange.
- We will confirm the exchange and tell you where to send the item.
- Once we receive it and check it, we send out the replacement.
Delivery costs for exchanges
If the exchange is because of our mistake or a fault, we cover the delivery both ways. For other exchanges, such as a change of colour, the customer pays to send the item back to us.
Refunds
We offer exchanges rather than refunds. If an item is faulty or wrong and we cannot replace it, we will refund the amount you paid by bank transfer, JazzCash or Easypaisa within 7 working days of receiving the item back.
Colours on screen
We photograph every fabric to show its colour as closely as possible, but colours can look slightly different from screen to screen. A small difference in shade is not counted as a fault.
Last updated: 9 October 2026